Never lose a fence & deck job to a missed call
Fence and deck projects are planned months ahead and sold on a site visit. Leads that go cold over a long winter are leads you already paid to get.
Where inquiries slip away
Install days with no one at the phone
Crews are on site all day, which is exactly when homeowners call.
Long decision cycles
Many customers inquire in the off-season and decide in spring. Follow-up has to span weeks, not days.
Incomplete first contact
Without footage, material and layout, a callback is just a long list of questions.
The questions it asks
Every trade needs different details to make a callback useful. For fence and deck builders, a typical conversation covers:
- Fence, deck, or both?
- Roughly how many linear feet, or what size deck?
- Material: wood, vinyl, composite, aluminum?
- Is it a replacement or new?
- Do you need a permit or HOA approval?
What drives a ballpark
If you want it to give a ballpark, it works from your own price guide. The factors that usually matter:
- Linear footage or deck area
- Material and height
- Grade, access, and removal of old structures
- Permit or HOA requirements
Any estimate is a range, labeled as a ballpark, and your people confirm the final price.
Following up so quotes don't go quiet
Plan follow-up in a longer rhythm: a quick check after the quote, then a note when you open your spring schedule. Seasonal businesses benefit most from reminders that someone is keeping track.
Follow-up reminders go to a named person on your team, and monthly reporting shows what was answered, quoted and won. Read our guide to following up politely.
Questions from fence and deck builders
Can it handle long seasonal sales cycles?
Yes. Follow-up reminders can be set to match how long your customers take to decide, including off-season inquiries.
Will it ask about permits?
It can capture whether the customer expects a permit or HOA approval so your estimator arrives prepared.
Run a fence & deck business in NH or Maine?
Tell me what's slipping. I'll give you an honest answer, even if it's that you don't need me.
Talk to Andrew →